Refund Policy

Refund Policy for ThePokeConnekt

1. Eligibility for Refunds

Return Window: You may return certain Pokémon product purchased from our website within 7 days of delivery.

Condition of Product: Products must be in their original condition, unopened, and in the original packaging. This includes all accessories, manuals, and tags.

Exceptions: The following products are not eligible for returns or refunds:

Opened or Used Products:

Booster boxes, booster packs and any gift boxes are not eligible for return dues to the nature of of re-sealing packages.

Products that have been opened or used are not eligible for returns or refunds. Custom or Personalized Items: Products that have been customized or personalized for you.

2. Initiating a Return

To initiate a return, please contact our customer service team at help.connekt@gmail within the 7-day return window. Provide your order number and a brief description of the reason for the return. We will review your request and provide further instructions, including a Return Merchandise Authorization (RMA) number if applicable.

3. Returning the Product

Packaging: Ensure the product is securely packaged in its original packaging to prevent damage during transit.

Shipping Costs: The cost of returning the item is generally the responsibility of the customer. However, if the return is due to our error (e.g., wrong item sent, damaged item), we will cover the return shipping costs.

4. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If the item is approved for a refund, we will notify you via email and process the refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. If you wish to return or cancel your order for personal reasons (e.g., changed your mind, no longer need the item, size/style mismatch, and the product is undamaged, unused, and in original condition), a 10% administrative processing fee will be deducted from your total refund amount(goods + shipping cost).

This fee offsets unavoidable business costs including bank transfer/transaction charges, packaging material waste, order picking & packing labour, and restocking overheads incurred to process your return.

Refunds for faulty, damaged, or mis-shipped goods will not be subject to this 10% fee.

Please note that it may take up to 14 business days or more for the refund to reflect on your bank statement or credit card.

5. Handling of Damaged/Defective Products or lost products

If you suspect your item is damaged upon delivery by the courier, please record a full unboxing video as official proof. This footage must show the intact outer packaging before opening and the complete unpacking process to verify any damage. If you receive a damaged or defective Pokémon product, please contact us within 1 day of delivery. Provide photos & the unpacking/unboxing video of the damaged or defective item and a brief description of the issue. We will arrange for a replacement or refund at our discretion.

In the event your parcel is confirmed lost and untraceable by the courier during transit, we will issue an immediate full refund covering both the product value and original shipping fees.

6. Non-Refundable Items

Limited Edition or Exclusive Items: Products that are limited edition, exclusive releases, or part of a special collection are non-refundable. Collectible Items: Any collectible items, such as rare or vintage Pokémon products, are non-refundable.

7. Package refusal

If the receiver (you) refuses to accept the package on delivery (including paying customs duties, handling fees or Vat/GST if required by your border control) and returns it to us (thepokeconnekt), the receiver will be charged the shipping cost for return shipping.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time without prior notice. Your continued use of our website after any modifications constitutes your acceptance of the updated policy.

9. Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at:

Email:help.connekt@gmail.com