Shipping Policy

Shipping Policy for ThePokeConnekt

1. Shipping Methods

Standard Shipping: This is our default shipping method, which typically takes 7-15 business days to deliver. Goods are shipped from Shnezhen China via “air”, once clearing customs they are handed over to a 3rd party courier service.(DHl, Royal Mail,UPS, FEDEX, USPS…ect).

International Shipping: We ship to select international destinations. Delivery times and costs may vary based on the destination.

2. Shipping Costs

International Orders: International shipping costs are determined by the destination country and the weight of the package. Additional customs fees/ taxes are paid by us and included in the shipping cost.

We have capped our delivery at 2 KG, if you see 8888 during the checkout, you have reached the weight limit. Please email us for assistance.

The weight limit will be adjust in time.

3. Order Processing Time

Orders are processed within 1-5 business days from the date of purchase.During peak periods (e.g., holidays), processing times may be extended.

5. Tracking Information

Once your order is shipped, you will receive a confirmation email with tracking information.You can track your order using the tracking number provided through the carrier’s website.

6. Shipping to PO Boxes and APO/FPO Addresses

We do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for delivery.

7. Shipping Restrictions

Some products may have specific shipping restrictions due to size, weight, or other factors. These restrictions will be noted on the product page.We reserve the right to cancel or modify orders that cannot be shipped due to these restrictions.

8. Handling of Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team at help.connekt@gmail.com within 3 days of the expected delivery date.We will investigate the issue and work with the carrier to resolve it. You may be required to provide photos or other documentation to support your claim.

9. Changes to Shipping Policy

We reserve the right to modify this shipping policy at any time without prior notice.Your continued use of our website after any modifications constitutes your acceptance of the updated policy.

10. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact our customer service team at:

Email: help.connekt@gmail.com

Phone: (+65) 9888 8566 (whatsapp)

Additional Notes

Holiday Shipping: During holiday seasons, we may offer special shipping promotions or extended delivery times. Please check our website for updates.